Talk to us
Everything comes through here — order questions, activation problems, refunds, and compliance or data requests. There is no phone queue and no ticket portal to learn. Pick a topic so your message lands with the right person, and you get an emailed receipt straight away.
What we can help with
Order status
Where your order stands, and whether a voucher link has been issued yet.
Activation problem
A link that expired, or activation that failed. Links are valid for 24 hours — if yours lapsed, we reissue at no charge.
Refund request
We check your order against the refund policy and tell you plainly whether a refund is due, and which clause applies either way.
Compliance or data request
Access, correction or deletion of your data. Answered within one month, at no charge.
Something else
Questions before you order, or anything the topics above do not cover.
Before writing in about money, the refund policy answers most questions in one page — including the one that catches people out, which is that an activated voucher is not refundable.
For what we hold about you and how to have it removed, see the privacy policy.